['Privacy Policy\n\nWelcome to our online platform operated by Éloquence Language Services. Protecting the privacy and personal data of all users is of utmost importance to us. This policy outlines how we collect, use, store, and safeguard your information in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).\n\n1. Data Controller \nÉloquence Language Services, located at 27 Rue des Archives, 3rd Floor, Paris, Île-de-France, 75003, France, is the data controller responsible for your personal data processed through this service.\n\n2. Information We Collect \nWe may collect the following types of personal data when you use our services or interact with our platform: \n- Contact details such as your name, postal address, phone number, and email address. \n- Information related to language instruction preferences, such as the course or tutoring options selected, language proficiency level, and learning goals. \n- Payment and billing information necessary for processing transactions. \n- Communications you send to us, including inquiries or service requests. \n- Technical data such as IP address, browser type, device information, and usage data collected through cookies or similar technologies.\n\n3. Purpose and Legal Basis for Processing \nWe process your personal data for the following purposes: \n- To provide language education services tailored to your needs. \n- To manage and administer course enrollment, billing, and payments. \n- To communicate with you regarding your bookings, updates, and support requests. \n- To comply with legal obligations and protect our legitimate interests in operating securely and efficiently. \nOur processing is based on your consent where required, performance of a contract, legitimate interests, or compliance with legal obligations.\n\n4. Data Sharing and Transfers \nWe do not sell or rent your personal data to third parties. We may share your information with trusted service providers assisting us with our operations, such as payment processors, IT services, or language instructors, under strict confidentiality agreements. Any transfer of data outside the European Economic Area will be protected by appropriate safeguards to ensure compliance with GDPR.\n\n5. Data Retention \nYour personal data will be retained only for as long as necessary to fulfill the purposes described above or as required by law. After this period, data will be securely deleted or anonymized.\n\n6. Your Rights \nUnder GDPR and applicable data protection laws, you have the following rights regarding your personal data: \n- Right to access the data we hold about you. \n- Right to rectify inaccurate or incomplete data. \n- Right to request deletion of your data where processing is no longer necessary. \n- Right to restrict or object to certain processing activities. \n- Right to data portability. \n- Right to withdraw consent at any time when processing is based on your consent. \nTo exercise your rights, please contact us at our physical address indicated above.\n\n7. Security Measures \nWe implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction.\n\n8. Cookies and Tracking Technologies \nOur platform uses cookies and similar technologies to enhance user experience, analyze site usage, and improve services. You can control or disable cookies through your browser settings. Please note that some functionalities may be impacted if cookies are disabled.\n\n9. Minors \nOur services are intended for adults. We do not knowingly collect personal data from individuals under 16 years of age without parental consent. If we become aware of such data being collected, we will take steps to delete it promptly.\n\n10. Changes to This Privacy Policy \nWe may update this policy from time to time to reflect changes in legal requirements or our practices. Significant updates will be communicated via our platform or other appropriate channels.\n\nThank you for trusting our online platform for your language education needs. If you have any questions or concerns about this privacy policy or your personal data, please reach out to us at the address provided above.', 0.001368, 'gpt-4.1-mini']